Commercial Operations Assistant

General Summary

Soft Robotics Inc. is a venture-backed startup in Cambridge, MA that designs and builds grippers and pneumatic control systems that can be used to manipulate a wide array of items with varying size, shape and weight all with a single device. By leveraging the science of soft robotic actuators, it is now possible to automate facilities that have traditionally depended on manual labor for bin picking, order fulfillment, and performance of other complex tasks across a wide range of industries.

As we continue to evolve our organization, we have an immediate need to support the commercial operations functions of our organization.

This new addition to the team will be responsible for assisting the commercial operations team, customer service and communication, general administrative and marketing functions and helping make Soft Robotics a great, rewarding place to work.

The ideal candidate will have experience in customer service, administrative and marketing functions, and will have a can-do attitude and be able to juggle multiple competing priorities in a high growth, fast paced environment.

The candidate chosen will have familiarity with MS Office products, have used a sales force automation system such as, be familiar with a marketing automation system such as Marketo, and is comfortable working in customer facing environments.

Essential Functions/Responsibilities

Responsible for assisting the commercial operations team with duties including (but not limited to) the following:

  • Data entry and report execution

  • Managing and owning the process of customer contracts, agreements and terms

  • Primary administrative contact with customers

  • Other duties as assigned or requested

Experience/Education Requirements

  • 2-3 years office administration and/or customer relations experience required
  • BS or BA degree, business focus preferred
  • experience preferred

  • Marketo or other marketing automation experience preferred

Job Type: Full-time

To apply, send resume and if applicable, a portfolio of your work to:

Soft Robotics Inc. is located in the Greater Boston Area; no relocation assistance will be provided.

No third party agents; only direct applicants will be considered.

Soft Robotics Inc. is an equal opportunity employer. Soft Robotics Inc. will not discriminate against job applicants on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information. We are an E-Verify Employer.