This Policy is intended to explain the conditions under which Soft Robotics collects, uses, and discloses personal and other information in connection with the Services, and your rights in relation to that information. By visiting our website and/or using the features made available to you on the Services, you are agreeing to the terms of this Policy.
The personal and other information that we collect about you is controlled by Soft Robotics. As described in the section below, entitled “Information for Users from Outside the United States,” the information that we collect through or in connection with the website may be transferred to and processed in the United States.
What personal and other information we collect about you
We collect both “personal information” and “other information” about users. For purposes of this Policy, “other information” is information that we cannot directly associate with a specific person without the aid of additional information. By contrast, “personal information,” is information such as a name or email address that we can directly associate with a specific person or entity without additional information. When we combine other information with personal information, we treat all of the combined information as personal information.
Personal information. You can visit the website without submitting any personal information. However, if you choose to use certain features on the website or the Services, you will be required to provide personal information. Such information could include, for example, your name, email address, date of birth, telephone number, postal address, resume information including educational and employment history.
We may combine personal information collected through the Services with other information that we or third parties collect about you in other contexts—such as our communications with you via email or phone, or your customer service records. We will treat such combined information as personal information and protect it in accordance with this Policy.
Other information. We also collect other information through the Services. Such information may be collected passively using variously technologies. We may use such information to track, for example, your usage of website or Services. Other information may be collected in the following ways:
Log data. When you use the Services, we automatically receive and record certain information from your computer (or other device) and your browser. This may include such data as your IP address and domain name, the pages you visit on the Services, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to the Services, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity
How we use the information that we collect
Soft Robotics uses the information that we collect for a variety of purposes. If we have personal information about you, we may use it, for example: to respond to your questions or requests concerning the website or other services offered by us or our partners; to fulfill the terms of any agreement you have with us; to fulfill your requests for our services or otherwise complete a transaction that you initiate; to send you information about the Services and other topics that are likely to be of interest to you, including newsletters, updates, or other communications; to deliver confirmations, account information, notifications, and similar operational communications; to improve your user experience and the quality of our services; to comply with legal and/or regulatory requirements; and to manage our business.
We use the other information that we collect for such purposes as: counting and recognizing users of the Services; analyzing how the Services and various features of the Services are used; improving the Services and enhancing users’ experiences with the Services; creating new products and services or improving our existing products and services; enabling additional website analytics and research concerning the Services; and managing our business. Soft Robotics may link information gathered using cookies and web beacons with personal information. But in that event, we will treat the combined information as personal information.
We also may use the personal and other information to communicate with you. For example, if you have given us your email address, we may send you newsletters, marketing emails and promotional communications, including emails about products and services offered by us or our partners. If you no longer want to receive communications from us, you may opt-out of these communications - see “Choices and Access to Information” below.
How we share information with third parties
We share your personal information and other information with other parties as described below.
Affiliates. We may share personal and other information with our corporate affiliates for the purposes described in this Policy.
Third-party service providers and business partners. Soft Robotics uses third-party service providers, such as distributors, resellers, and other business representatives, to work on our behalf and provide you with the services related to the purposes described in this Policy, including for example, providing marketing assistance, help us manage and improve the website and other services. Our third-party service providers may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). We may need to share personal information with our third-party service providers in order to provide products or services to you, and we may share your personal information only to the extent that it is related to such transaction or service. Our third-party service providers may receive, collect and/or use your personal or other information to assist us in achieving the purposes discussed above in the section entitled “How we use the information that we collect.” For example, we use third parties to help us target and implement our email communications, provide marketing assistance, host our website, process payment for our services, and manage our information systems. We may also use third-party platforms to help us manage our relationships with the people and companies that use our services.
We may share your personal or other information with other third parties to fulfill your requests for services; or provide you with information on or a product or service you have requested; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; to manage our business; or as authorized by you.
Your direct sharing of personal information through third-party websites and services. The Services may enable you to directly share personal information with websites or online services operated by third parties. For example, the website may contain links to third-party websites that incorporate comment and social media features. The website also contains a Facebook “like” button and a Twitter “follow” button. If you choose to use these features, you may disclose your personal information not just to those third-party websites and services, but also to their users and the public more generally. Because these third-party websites and services are not operated by us, we are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and other information will be subject to the privacy policies of the third-party websites or services, and not this Policy.
Legal purposes. We also may use or share your personal or other information with third parties when we believe, in our sole discretion, that doing so is necessary:
to comply with applicable law or a court order, subpoena, or other legal process;
to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
to establish, protect, or exercise our legal rights or defend against legal claims; or
to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.
Aggregated information. From time to time, we may also share anonymized and aggregated information about users, such as by publishing a report on trends in the usage of the Services.
Third-party analytics and interest-based advertising
Analytics. We partner with certain third parties to collect information for the purpose of engaging in analysis, auditing, research, and reporting on the Services and to understand the effectiveness of our advertising and email marketing. These third parties may use web logs or web beacons, and they may set and access cookies or use similar tracking technologies on your computer or other device. Among other providers, the Services use Google Analytics to help collect and analyze certain information for the purposes discussed above. You can disable Google Analytics by clicking on the link below.
Soft Robotics uses commercially reasonable physical, electronic, and procedural safeguards to protect your personal information against loss or unauthorized access, use, modification, or deletion. However, no security program is foolproof, and thus we cannot guarantee the absolute security of your personal or other information.
If you are a California resident, you have a right to request certain information with respect to the types of personal information we have shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be sent to firstname.lastname@example.org.
This same California law permits us to provide you, in response to your written request, with a cost-free means to choose not to have your information shared rather than providing the above described information. To that end, you may request that we do not disclose your personal information to unaffiliated third parties for their own direct marketing purposes by contacting us by email at email@example.com.
If you are a California resident under 18 years of age and a registered user of our Services, you may request that we remove content and information that you post on our Services. To obtain removal of such content and information, please send us an email at firstname.lastname@example.org with a short description of the content or information you would like to have removed. Please note that such a request does not necessarily ensure complete or comprehensive removal of content posted by you, since the content and information may remain in our databases, may remain visible in a manner that does not identify you, or may have been re-posted by another user.
Choices and Access to Information
If you no longer wish to receive marketing communications from us, please follow the “unsubscribe” instructions that are included at the bottom of each message or email us at email@example.com. We may still send you certain communications relating to the Services you use, such as service announcements and administrative messages.
You have the right and ability to edit certain account information on our Services at any time by accessing your account. Users may also have additional rights to access, review, correct, delete, or inquire about information that we hold about them. To make such a request, please send us an email at firstname.lastname@example.org. Please note that we may need to verify your identity or request additional information from you before we are able to comply with your request.
Data Retention and Deletion
We retain information for as long as reasonably necessary to deliver our Services to you or to fulfill the purposes described in this Policy, or as required by law. To request the deletion of your personal information, please send us an email at email@example.com. We will make our best effort to delete all personal information about you. However, please note that certain information, including other information, may be retained in backup databases.
Information for users from outside the United States
The personal and other information that we collect through or in connection with the Services is transferred to and processed in the United States for the purposes described above. We also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the Services or by providing any personal or other information to us, you expressly consent to such transfer and processing.
If you are a resident of the EEA or Switzerland, the following information applies:
Purposes of processing and legal basis for processing. As explained above, we process personal data as defined under data protection laws in various ways depending upon your use of the Services. We process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Services; and (3) as necessary for our legitimate interest in providing the Services where those interests do not override your fundamental rights and freedom related to data privacy.
Right to lodge a complaint. Users that reside in the EEA or Switzerland have the right to lodge a complaint about our data collection and processing actions with a supervisory authority.
Transfers. Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities.
Individual Rights. If you are a resident of the EEA or Switzerland, you have the right to request access to and rectification or erasure of personal data or restriction of processing concerning you, or to object to processing as well as the right to data portability. These rights may be exercised by contacting us as described below. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.
The Services are not directed to children under the age of 13, or under the age of 16 in certain jurisdictions, and Soft Robotics does not knowingly collect or solicit personal or other information from anyone who is under the age of 13, or under 16 where applicable. If you are under the age of 13, or 16 where applicable, please do not attempt to register for the Services or send any personal information to Soft Robotics. If we learn that we have collected personal information from a child under age 13, or 16 where applicable, may have provided us personal information, please contact us at Privacy@softroboticsinc.com
Links to Other Websites or Services
Changes to this Policy
Questions or comments
If you have any questions or comments regarding our Policy, please send us an email or contact us by mail at:
Soft Robotics Inc.
32 Crosby Drive, Suite 101
Bedford, MA 01730
United States of America